Frequently asked questions
Quick answers about DELVA's ecosystem, tokens, and provider program.
What is DELVA?+
DELVA is a super app for Africa that combines rides, food delivery, marketplace shopping, package delivery, and professional services in one lightweight platform.
How do DELVA tokens work?+
DELVA Coins (DLV) are closed-loop credits you earn through rewards, referrals, and promotions — and spend on services. They are not a public cryptocurrency.
How do providers earn?+
Providers earn per completed ride, delivery, sale, or service booking. Earnings are tracked in the provider app with transparent platform fee breakdowns.
How does admin control fees?+
Operators set global fee settings, service-specific rules, discounts, and campaigns from the admin dashboard. Fees apply automatically when orders complete.
Is DELVA secure?+
Yes. We use verified providers, trust scores, encrypted APIs, Postgres RLS, audit logs, and real-time monitoring.
How do I become a provider?+
Download the provider app, complete verification, and choose your mode: driver, delivery, seller, or service professional.
How do rewards work?+
Welcome bonuses, daily login rewards, referral grants, and seasonal campaigns are issued as DELVA Coins according to admin-configured rules.